ZMAL Opportunities

Assistant Manager (AM) – Omagakii Cannabis Store

The Assistant Manager (AM) is responsible for supporting the Store Manager in the daily operations of Omagakii Cannabis Store. The role ensures exceptional customer service, regulatory compliance, team leadership, inventory control, and operational excellence while promoting a safe, professional, and welcoming retail environment.

The Assistant Manager acts as the Store Manager’s delegate during their absence and helps drive sales, employee engagement, customer satisfaction, and profitability while ensuring full compliance with Saskatchewan cannabis retail regulations.

Key Duties & Responsibilities:

1. Store Operations

Assist in managing daily store operations and opening/closing procedures.
Ensure the store maintains high standards of cleanliness, organization, and visual merchandising.
Monitor store performance, sales targets, and operational KPIs.
Support implementation of company policies, procedures, and standard operating practices.
Ensure proper cash handling, deposits, and reconciliation procedures.

2. Team Leadership & Staff Development

Provide leadership, coaching, and daily direction to retail staff.
Assist with hiring, onboarding, scheduling, training, and performance management.
Foster a positive, inclusive, and accountable workplace culture.
Conduct floor supervision and provide real-time coaching to improve customer service and sales performance.
Support conflict resolution and employee engagement initiatives.

3. Customer Experience

Deliver exceptional customer service and ensure all customers receive knowledgeable product guidance.
Resolve customer concerns, complaints, and service issues professionally.
Promote responsible cannabis consumption through education and compliance-based customer interactions.
Build customer loyalty through a welcoming and informative retail environment.

4. Inventory Management

Assist with receiving, verifying, and processing cannabis shipments.
Conduct inventory counts, audits, and reconciliations.
Monitor stock levels and communicate replenishment requirements.
Investigate inventory discrepancies and maintain accurate records.
Ensure secure storage and handling of cannabis products.

5. Compliance & Regulatory Requirements

Ensure compliance with:
- Saskatchewan Cannabis Control Regulations.
- Cannabis Act (Canada).
- Occupational Health & Safety regulations.
- Company operational and security policies.
Verify age identification and ensure responsible sales practices.
Participate in compliance audits and maintain required documentation.
Report incidents, security concerns, and regulatory issues promptly.

6. Sales & Business Performance

- Assist in achieving sales goals and profitability targets.
- Monitor daily sales trends and customer purchasing patterns.
- Promote store initiatives, loyalty programs, and product launches.
- Support local marketing and community engagement activities where appropriate.
- Identify opportunities to improve operational efficiency and customer experience.

Skills & Competencies

- Strong leadership and team-building abilities.
- Excellent customer service and communication skills.
- Inventory control and merchandising knowledge.
- Cash management and POS system proficiency.
- Conflict resolution and problem-solving skills.
- Time management and organizational skills.
- Ability to work independently and in a fast-paced environment.
- Knowledge of cannabis products, accessories, and responsible consumption practices.
- Strong understanding of retail compliance requirements.

Job Skills & Abilities:

Education

High School Diploma or equivalent required.
Post-secondary education in Business, Retail Management, or a related field is considered an asset and will be given preference.

Experience

Minimum 6 years of retail experience.
Minimum 3 years of Managerial or leadership experience in retail, with direct team handling experience is a must
Experience in cannabis, liquor, hospitality, or regulated retail environments preferred.

Certifications & Requirements

Valid Saskatchewan CannaSell Certification (or ability to obtain before start date).
Clear Criminal Record Check.
Legally eligible to work in Canada.

Job Skills & Abilities:

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift and move products up to 25 lbs (11 kg).
Ability to work evenings, weekends, and statutory holidays.
Comfortable working in a fast-paced retail environment.

Key Performance Indicators (KPIs)

Sales growth and store profitability.
Customer satisfaction and service standards.
Inventory accuracy and shrinkage control.
Regulatory compliance audit results.
Staff retention and team engagement.
Store cleanliness and operational standards.
Training completion and employee development outcomes.

Core Values

At Omagakii Cannabis Store, we are committed to:

- Respect and inclusion.
- Responsible cannabis retailing.
- Community engagement.
- Integrity and compliance.
- Customer-focused service.
- Continuous learning and teamwork.

Core Values

At Omagakii Cannabis Store, we are committed to:

- Respect and inclusion.
- Responsible cannabis retailing.
- Community engagement.
- Integrity and compliance.
- Customer-focused service.
- Continuous learning and teamwork.

Omagakii Cannabis Store is an equal opportunity employer and welcomes applications from all qualified candidates, including Indigenous applicants and members of underrepresented communities.

Apply Now